How Pets Lets Eased the Agony of Renting with a Pet in London
Pets Lets is a London-based pet-friendly property portal with over 20 years of experience. They help pet owners find pet-friendly rentals and also offer a UK relocation service, as well as advice and tips for pet owners.
THE CHALLENGE
Stuck in Singapore for three months during the pandemic, Alona was due to start her master’s at the London School of Economics. Her dog was still in the USA, where Alona had completed her undergraduate degree.
Looking to move as soon as possible, she found it really frustrating trying to find a pet-friendly rental in the heart of London. Online, she found landlords were not always clear on whether pets were allowed or not. Her problem was compounded by the pressure of having to arrive in the UK within five days of her dog to avoid incurring customs duties.
“Agents were badgering me, but none of them seemed to understand that I was looking for a pet friendly flat. My inbox was full of potential flats that were completely useless. I could send an email explaining my style and they just wouldn't pay attention at all, so I was just getting really frustrated.”
Living without her dog was never an option. She thought she would have to compromise by either going over-budget or living outside of London. This was not where she needed to be and would add hours to her commute time.
THE SOLUTION
Faced with a complicated two-continent relocation, and a narrow market, Alona found Pets Lets through a quick internet search. She fired off an email and within half an hour Russell had called her back.
Once they had decided on a few potential move dates, Pets Lets went above and beyond. Having animals himself, Russell understood Alona’s frustrations immediately and set out to help her find the perfect rental. Through every step of the way, Russell made an effort to understand where she was coming from, what she needed and why she was moving to London. He even offered to help with relocating her dog from the US. Alona found the Pets Lets website a source of detailed information about everything from owning pets to recommendations on pet insurance.
Every few days, Pets Lets would send Alona links or brochures to potential rentals. With every link, Russell would add his own honest comments on the property, flagging potential issues or perks Alona would find useful about each property. Alona was less anxious knowing she was in trustworthy hands.
“Russell really just went all the way- it's more than just a place to find a flat” In two short weeks, Russell had found Alona her dream home and arranged for the lease to be signed. Alona moved herself and her dog into their new place.
THE RESULTS
In her new flat, Alona feels at home. Having a landlord that understands that dogs bark occasionally, she never feels like she is bothering anyone. Finding a place within walking distance of the university, with a dog-friendly park next door and a doggy day care a few blocks away, Alona is truly content.
Knowing that a convenient, wholesome service like Pets Lets exists, Alona is not stressed about the next time she has to move. She will never have to worry about the hassle of asking if a place is pet friendly or paying extra fees for the right to own a pet.
“Russell is really great at creating the whole service. He's really nice to talk to and helps make you feel safe when you're finding something.”
For more information, please visit: Pets Lets, or join our Pets and Property Tips Facebook Group for useful professional advice on pets and property.
THE CHALLENGE
Stuck in Singapore for three months during the pandemic, Alona was due to start her master’s at the London School of Economics. Her dog was still in the USA, where Alona had completed her undergraduate degree.
Looking to move as soon as possible, she found it really frustrating trying to find a pet-friendly rental in the heart of London. Online, she found landlords were not always clear on whether pets were allowed or not. Her problem was compounded by the pressure of having to arrive in the UK within five days of her dog to avoid incurring customs duties.
“Agents were badgering me, but none of them seemed to understand that I was looking for a pet friendly flat. My inbox was full of potential flats that were completely useless. I could send an email explaining my style and they just wouldn't pay attention at all, so I was just getting really frustrated.”
Living without her dog was never an option. She thought she would have to compromise by either going over-budget or living outside of London. This was not where she needed to be and would add hours to her commute time.
THE SOLUTION
Faced with a complicated two-continent relocation, and a narrow market, Alona found Pets Lets through a quick internet search. She fired off an email and within half an hour Russell had called her back.
Once they had decided on a few potential move dates, Pets Lets went above and beyond. Having animals himself, Russell understood Alona’s frustrations immediately and set out to help her find the perfect rental. Through every step of the way, Russell made an effort to understand where she was coming from, what she needed and why she was moving to London. He even offered to help with relocating her dog from the US. Alona found the Pets Lets website a source of detailed information about everything from owning pets to recommendations on pet insurance.
Every few days, Pets Lets would send Alona links or brochures to potential rentals. With every link, Russell would add his own honest comments on the property, flagging potential issues or perks Alona would find useful about each property. Alona was less anxious knowing she was in trustworthy hands.
“Russell really just went all the way- it's more than just a place to find a flat” In two short weeks, Russell had found Alona her dream home and arranged for the lease to be signed. Alona moved herself and her dog into their new place.
THE RESULTS
In her new flat, Alona feels at home. Having a landlord that understands that dogs bark occasionally, she never feels like she is bothering anyone. Finding a place within walking distance of the university, with a dog-friendly park next door and a doggy day care a few blocks away, Alona is truly content.
Knowing that a convenient, wholesome service like Pets Lets exists, Alona is not stressed about the next time she has to move. She will never have to worry about the hassle of asking if a place is pet friendly or paying extra fees for the right to own a pet.
“Russell is really great at creating the whole service. He's really nice to talk to and helps make you feel safe when you're finding something.”
For more information, please visit: Pets Lets, or join our Pets and Property Tips Facebook Group for useful professional advice on pets and property.
